Refund policy

Last updated October 2025

We roast your coffee just before shipping to ensure freshness and because of the perishable nature of coffee, we are unable to accept returns.

If you are unhappy with your experience for any reason, please contact us via email at hello@strangebird.coffee within 30 days of purchase so we can do our best to make it right.

If we think a refund is the best action to resolve your issue, the refunded amount will be credited back to the card used for the original purchase.